How can we help you today?

Enjoy free shipping on all SweetDream orders.

Mattress product are usually delivered within 12-14 working days.

Bedding product delivered within 4-6 working days.

Location Zone A by our own shipping
Location Zone B by third-party courier company (SkyNet)

Zone A:
- Wilayah Persekutuan
- Klang Valley: Klang, Shah Alam, Petaling Jaya, Subang Jaya, Serdang, Puchong, Kajang, Putrajaya, Cyberjaya, Sepang, Selayang, Gombak, and Rawang.
- Nearby town from our Warehouse: Bangi, Semenyih, Berenang, Mantin, Nilai, Seremban, and Sendayan. Lenggeng, Broga, and Dengkil.

Zone B:
Not in Zone A location list. (only west malaysia)

We only deliver in Malaysia

We only deliver in West Malaysia

Mattress ship to Zone A - can specific delivery date and time. Delivery by our own logistic dept. Our team will contact you directly by phone to arrange for delivery.

Mattress ship to Zones B - delivery are through third-party courier company and it is not possible to specify delivery date and time. The courier company will contact you directly by phone, you can still discuss with them about the date and time you want to specify.

Bedding products cannot specific delivery date and time, All delivery are through third-party courier company.

Zone A:
- Wilayah Persekutuan
- Klang Valley: Klang, Shah Alam, Petaling Jaya, Subang Jaya, Serdang, Puchong, Kajang, Putrajaya, Cyberjaya, Sepang, Selayang, Gombak, and Rawang.
- Nearby town from our Warehouse: Bangi, Semenyih, Berenang, Mantin, Nilai, Seremban, and Sendayan. Lenggeng, Broga, and Dengkil

Zone B:
Not in Zone A location list. (only west malaysia)

For Zone B, Our courier partner are unable to deliver during weekends and public holiday.

For Zone A, Our logistic dept deliver from Mon to Friday 10am-6pm and Saturday 10am-1pm.

For Zone A. Yes! our carriers staff will move your mattress into your room and place the proper way, for unpack if you needed.

For Zone B. Yes! Our courier partner only move your mattress into your house. for move into your room and unpack, you can ask them at the time.

Just contact us via email at custcare@sweetdream.com.my or call 6017-223 2992 for delivery and shipping checking. Please provide your order number, our team will assist you accordingly.

Please contact us via phone call 6017-223 2992, and provide your order number, our team will assist you accordingly.

We not allow you online order and pick-up your self.

We welcome you visit our warehouse to purchase, you can choose pick-up by your self or request delivery service.

Try SweetDream at least 21 nights. Don't shortchange your sleep! It could take weeks for your body to fully adjust to proper support.

To be eligible for an returns & exchange, you must still be within your 30-night trial period and have had it for at least 21 days, and the mattress must be clean and u ndamaged.

To initiate an exchange, call customer care at 6017-223 2992 or email to custcare@sweetdream.com.my Once eligibility is confirmed, a specialist will help facilitate the process.

In order to return & exhange your product first email us at custcare@sweetdream.com.my to receive a return merchandise authorization number. With the number, we will arrange own carrier or courier services to pick up from your registered address.

Please note that, in all cases, the online receipts or invoices showing proof of purchase is required. This policy is limited to 1 time return per household and it must be exercised no later than 30 nights upon the receiving date.

If your exchanged items is of greater value than the original item, you will be charged for the price difference. However, if your exchanged item is of lesser value, no refunds will be credited for the difference.

We offer free exchange for 1 time only (within west malaysia only). You’ll have to bear the cost for shipping any additional exchanges. Cost not over then RM400 and not less then RM160.

You will have to submit a returns & exchanges request at our custcare. Once your original order is received and inspected, we will send you an email to notify you that we have received it.

If you decide to keep your SweetDream mattress you can be rest assured we’ve got your back with our comprehensive 5 Years Quality Warranty.

Above does not included product have portable mattress, rolling mattress, foldable mattress, and thin mattress 3-6 inch thickness. However, these products still have 7 days return and exchange policy.

If you are not fully happy with the goods you have received, you can return them to us within 7 days of receipt, providing they are in original resalable condition.

To initiate an return & exchange, call customer care at 6017-223 2992 or email to custcare@sweetdream.com.my Once eligibility is confirmed, a specialist will help facilitate the process.

to be eligible for an return & exchange, you must still be within 7 days, and the bedding linen product must be clean and undamaged.

Any cost of returning the unwanted item to us will not be refunded. Once we have received the returned item, we will proceed to exchange for the items you want to exchange with same value.

If your exchanged items is of greater value than the original item, you will be charged for the price difference. However, if your exchanged item is of lesser value, no refunds will be credited for the difference.

Proof of purchase will be required for all exchange, please keep your receipts or invoices to make the return easier!

Please note we are unable to be held liable for the loss of your returns. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.

We offer free exchange for 1 time only (in west Malaysia only). You’ll have to bear the cost for shipping any additional exchanges. Courier cost not above RM50 and not less than RM15 for 1 unit product.

If you do receive any faulty Goods, kindly include your online order number and contact us regarding the matter via email to custcare@sweetdream.com.my or call 6017-223 2992 to our customer care will assist you accordingly.

Returns must be done within 7 days starting from the day the Goods are received from you. Please have to provide evidence photo and online purchased receipt.

Upon receiving your email, we will provide you with the full address for your return.

Please note we are unable to be held liable for the loss of your returns. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.

Once we received the return, we will verify the return by conducting an evaluation within 3 working day starting from the day we received your return.

If your return is valid, we will arrange delivery as soon as possible to exhange to you a new same model product.

If your return is not valid, we will notify you and arrange the items to be returned to you. For the items to be returned to you, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

You can return the product, even if you assembled it, as long as it's in unused and re-saleable condition.

If the external packaging or boxes of the delivered parcel is visibly damaged:

Please have to checking the packing of boxes in good condition when delivery to your door step. If found any packing or boxes was damage, you can reject with courier service person and highlight the damage area before you sign receive.

The first step, you need to do is take photos of the damage area, all angles photo, and consignment slip photo as a record.

The second step, ask the courier person if he could wait for you to check the condition of the products. If the courier agrees, check the product and reject the package if it is damaged. You will need to take a photo of the parcel for claiming purposes later.

The final step, please reporting to us via email at custcare@sweetdream.com.my with attach evidence photos, consignment slip, and proof of purchase is required, and give a call to 6017-223 2992 (logistic department)

If the product is found to be damaged after the courier has left:
Please reporting to us via email at custcare@sweetdream.com.my with attach evidence photos, consignment slip, and proof of purchase is required, and give a call to 6017-223 2992 (logistic department)

The actual appearance or colour of the products may different from that shown in the photos, the actual products will prevail.

Due to lighting or colour difference of computer monitors, resulting in some slight colour variations between the actual product and the photo. All measurements and weights are approximate. Specifications information on product details page is for your reference only; due to the manual measurement, different batches of orders or individual measuring methods, it may be slightly different from your measurements.

Inform exceeds return & exchange policy date or over the return & exchange policy date.

The product is not in good condition, and not the defect from manufacturer.

If the returns criteria are not fully met, we may refuse the return.