Try SweetDream at least 21 nights. Don't shortchange your sleep! It could take weeks for your body to fully adjust to proper support.
To be eligible for an returns & exchange, you must still be within your 30-night trial period and have had it for at least 21 days, and the mattress must be clean and u ndamaged.
To initiate an exchange, call customer care at 6017-223 2992 or email to custcare@sweetdream.com.my Once eligibility is confirmed, a specialist will help facilitate the process.
In order to return & exhange your product first email us at custcare@sweetdream.com.my to receive a return merchandise authorization number. With the number, we will arrange own carrier or courier services to pick up from your registered address.
Please note that, in all cases, the online receipts or invoices showing proof of purchase is required. This policy is limited to 1 time return per household and it must be exercised no later than 30 nights upon the receiving date.
If your exchanged items is of greater value than the original item, you will be charged for the price difference. However, if your exchanged item is of lesser value, no refunds will be credited for the difference.
We offer free exchange for 1 time only (within west malaysia only). You’ll have to bear the cost for shipping any additional exchanges. Cost not over then RM400 and not less then RM160.
You will have to submit a returns & exchanges request at our custcare. Once your original order is received and inspected, we will send you an email to notify you that we have received it.
If you decide to keep your SweetDream mattress you can be rest assured we’ve got your back with our comprehensive 5 Years Quality Warranty.
Above does not included product have portable mattress, rolling mattress, foldable mattress, and thin mattress 3-6 inch thickness. However, these products still have 7 days return and exchange policy.
